June 27, 2014
Monika Andrews, a participant in AADD’s monthly supported employment group was recently honored by Southwest Airlines and her employer Bags, Inc. for outstanding customer service. Andrews, who has a mild intellectual disability, is very intentional in her efforts to provide for her six children and is happy to be working as a wheelchair attendant at the Atlanta airport.
Southwest airlines received a letter from an elderly couple who faced a small margin of time to get to a connecting flight. Andrews stepped in to assist the couple, swiftly taking them to the correct terminal while chatting with them about her kids to ease their anxiety. The passenger was so grateful for Andrews service that he wrote a letter to the airline.
The airline and her employer presenting Andrews with a certificate for outstanding service to a passenger at the airport i n a small ceremony held earlier this month.
“Monika is a hard worker with a pleasant disposition,” remarked one of her managers Tarsha Robinson.
Brian Davis, station manager for Southwest Airlines, expressed thanks to Andrews for going “above and beyond and making the airline look good.”
We congratulate Monika Andrews for her hard work and for being an example for how supported employment works well for individuals with intellectual disabilities and employers.